Accenture (FJORD)

Brief

Accenture hired me straight out of graduation as a Management Consultant. Very early on, I set my eyes on Accenture's design studio, FJORD, a leader in design innovation. I ended up designing with FJORD full-time for over a year working on projects of varying lengths.

Here are a few key projects that helped me grow as a product thinker:

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To Make Spending more Rewarding

Background

With a large unengaged mobile user base, the client was looking to reimagine its in-class loyalty experience. I worked within a team of two experience designers through a series of workshops with the client that translated into 4 design sprints and resulted in a very exploratory mobile prototype.

My Objective

• To increase the number of banking app users aware of the loyalty program.
• To make the act of 'redeeming points' a more accessible and rewarding experience.

Duda Rodrigues, Team Lead, says:

“Leo met all the craft expectations and demonstrated great maturity during a very sensitive project, [...] he challenged the given business requirements to ensure we include the human-centered lenses to our solutions”

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To Facilitate Loans

Background

The client offers instalment plans to people of lower income who typically worry about debt. Over the course of 5 months, our team of two visual designers and two experience designers fully redesigned the user experience for creating and managing plans.

My Objectives

• Study the company's parent design system and create a style guide for this child program on desktop and mobile
• Design a personal loan management experience that inspires trust through transparency and control.

Sumbul Fatima, Team Lead, says:

“[...] Leo was a catalyst for team-wide ideation sessions, which he initiated many times. [...] He is absolutely ready to shift his focus towards experience design, and move slightly away from visual design.”

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To Improve a CRM

Background

The client handles mortgage defaults. Through its CRM, the client provides its employees and clients with a dedicated interface for creating, updating and settling financial claims on mortgages. I joined the experience design team for this project, and helped make more confident design decisions in the wireframing process. 

My Objectives

• Shorten the average time it takes to submit a mortgage form
• Reduce the amount of support tickets generated (very interesting work on UX writing)